This time, we would like to share some information to us. I think it will help everybody when you use our platform. Welcome to offer your feedback.

Unzip

1. Zip files must be complete, otherwise maybe unzip fail, and the system would delete the failed zip files.
2. Support rar, zip format files.
3. Unzip files may fail if there are some unsurpport lanuages、space in your files name, for example, German font.

ftp software settings:

You have to use the fowlling setting while filezilla is installed:

in your meau, edit==>settings==>transfer==>settings for exist files

set as: continue file transfering(resume from break point)

Files may be auto covered rather than continuing report if no first step setting while the upload process suspended. Some clients said that they spent a lot of time in uploading via ftp but failed. The major reason is the ftp settings are wrong.

In addition, the name in files must be in English in ftp.

Announcements for submitting tasks.

1. You must choose the match max version for your files.
2. The scene file must be named in English, because of max2008 and max2009 only support English.
3. The images and source files in scene cannot contain special symbols, just like @,#,￥,&, etc.
4. The frames in your max task cannot be negative value.
5. Submitting the scene files is better using English version.
6. In max2008, max2009, when you submit images and related source files in Japanese, Korean, Chinese, you have to select button translate into English scene, otherwise you may lose your images and related sources.

Recharge

You can use Paypal online recharge your account, or ebank, credit card, etc.

The reasons of abnormal speed during the rendering

1. The general situation is 32 bit max files in dual cores/ four cores machines render vray photon, but when it switch to 64 bit, 16/24 cores, the most situation is the CPU cannot up to 100% utilization, efficiency cannot get that high. The solution is use 64 bit, 16/24 cores machines render photon.
2. 32 bit or low version agent, maybe the CPU usage below 100% while in 64 bit 16/24 cores machines render. The solution is change your agent files.
3. Some transpositional objects’ problems, cause the whole scene CPU usage under 100%.
4. Some reduplicative faces transparent objects, may cause CPU usage below 100%.
5. Some single object, one rendering piece makes whole scene slow down.
6. The problem of  web Distribution
7. Some agent problems. Delete agent testing if CPU usage below 100%.

The solutions for images missing while submitting files

1. Use the archive in max self, sometimes we cannot find the images when design version occurs bug.
2. The images did not in the same engine directory, for example, you submit files path is input\project001, but the images in input directory.
3. You can find images while analysing files, but they are missing in rendering, the general reason is that you moved images directory while submitting, that cause the system cannot find the orginal path for your images.