1. Supported Software
a. Issue: The task is failed due to our platform does not have the software that corresponds to your render file.
b. Solution: The user need to communicate with our customer service to confirm if we support the software that corresponds to your task in advance. If the software is right but task still failed, please check the project configuration software and make sure the version is correct.
2. Supported Plugin
a. Issue: If the user forgets to configure the plugin that corresponds to your scene in a project or the configured plugin has not been activated during the submission of a task, such
i. If you are using RealFlow in your scene but our farm does not have the same version (exact version) of RealFlow which corresponds to your scene, although the task will successfully render the scene, the render result would be wrong. The following render results show correct and incorrect result:
ii. If you are using V-Ray as the renderer in your scene but our platform does not have the corresponding V-Ray version or does not configure the right version, then the task will be failed.
b. Solution: The user need to configure the same exact version of plugin in the scene while the user is submitting a task.