This error states that the desktop client is not able to retrieve the task ID from the server.
(i) Please try to re-analyse again.
(ii) Access the installation path (click on the desktop client on the desktop with right button, select “Open file location”), double-click on Cleanup.bat file to close the desktop client, then restart the desktop client. Close any antivirus software (some files might be blocked/quarantined by antivirus software) and reinstall the desktop client if the problem still persists (not due to network connection problem).
(iii) Please contact our online customer service for further assistance.