A. In order to reduce the errors, please submit the complete project files. Please avoid using A-D disk drive for the paths of the scenes, textures and caches.
B. It is better to place the related textures, caches and other files to the corresponding sub-folder under project directory. For example, you can place all the textures to folder "Pictures" and the caches to folder "Simulation".
C. Our platform will be subject to the values of the files , so the parameters of the files should be set up in advance before submit rendering tasks.
D. Please package the complete project directory (“.scn” files should be placed under folder “Scenes”, the caches should be placed into folder “Cache”). For reference, below is the standard Softimage directory.
1. Analysis failed:
a. Check whether the analysis machine has installed the corresponding version of Softimage.
b. Check whether the user has used A-D disk drive for the path.
c. Please check the size of the files whether it is the same with the user's local files, and whether the user has completed uploading. It's better to suggest the user to upload the whole project directory.
2. Render task failed:
a. Check whether the rendering machines has installed the corresponding version of Softimage.
b. Confirm the version of the software, renderer, and the plugins with the user, then check whether the user configured the corresponding version in the website during submission
3. Incorrect render result:
a. The problems of textures: Please check whether there are special characters in the path or the file name.
b. Please check whether the corresponding version of the software, renderer and the plugins are configured correctly.