Get Task ID Returning “-1”

This error states that the desktop client is not able to retrieve the task ID from the server.


Solution:

(i)  Please try to re-analyse again.    

(ii)  Access the installation path (click on the desktop client on the desktop with right button, select “Open file location”), double-click on Cleanup.bat file to close the desktop client, then restart the desktop client. Close any antivirus software (some files might be blocked/quarantined by antivirus software) and reinstall the desktop client if the problem still persists (not due to network connection problem).

(iii) Please contact our online customer service for further assistance.    




Get Task ID Returning “-1”

This error states that the desktop client is not able to retrieve the task ID from the server.


Solution:

(i)  Please try to re-analyse again.    

(ii)  Access the installation path (click on the desktop client on the desktop with right button, select “Open file location”), double-click on Cleanup.bat file to close the desktop client, then restart the desktop client. Close any antivirus software (some files might be blocked/quarantined by antivirus software) and reinstall the desktop client if the problem still persists (not due to network connection problem).

(iii) Please contact our online customer service for further assistance.    




Get Task ID Returning “-1”

This error states that the desktop client is not able to retrieve the task ID from the server.


Solution:

(i)  Please try to re-analyse again.    

(ii)  Access the installation path (click on the desktop client on the desktop with right button, select “Open file location”), double-click on Cleanup.bat file to close the desktop client, then restart the desktop client. Close any antivirus software (some files might be blocked/quarantined by antivirus software) and reinstall the desktop client if the problem still persists (not due to network connection problem).

(iii) Please contact our online customer service for further assistance.    




Get Task ID Returning “-1”

This error states that the desktop client is not able to retrieve the task ID from the server.


Solution:

(i)  Please try to re-analyse again.    

(ii)  Access the installation path (click on the desktop client on the desktop with right button, select “Open file location”), double-click on Cleanup.bat file to close the desktop client, then restart the desktop client. Close any antivirus software (some files might be blocked/quarantined by antivirus software) and reinstall the desktop client if the problem still persists (not due to network connection problem).

(iii) Please contact our online customer service for further assistance.