Generally, it only takes a few minutes to analyze file. Of course sometimes it may take 10-20 minutes if the file is quite large.
If the browser prompts "waiting" for a long time, it may be the reason of slow network speed. Please refresh the page if your browser does not get any feedback from server.
The reasons why fail to analyze files:
a) The .zip file you upload is not complete, which result in incomplete unzip and file damage;
b) There are special symbols in file name, we suggest you to use alphabets and numbers;
c) There are too many scene files in one directory which result in slow list export.
Each image may be different because of the movement of camera, which means the render time of each frame would be different. Just like you render different frame on your own computer, the time would also be different. If you find the render time is abnormal, please contact customer representative immediately.
Fox supports file naming in multi languages. However, there are some restrictions in 3D software. Sometimes it may not be recognized by the system if users use file path with nonstandard ascii code. To successfully submit a render, we suggest you to use standard English alphabets and number for all files.
Sometimes the frame would be failed if it is stuck in the process of render. However, the system will NOT charge if it is failed. To finish rendering failed frame, please click "retry" so that the system can render failed frame again. Those frames which have been rendered will NOT be rendered and charged again.
It is because of the gamma setting. If you set the gamma as 2.2 in your file, you should change the gamma to 2.2 when you check gamma filed on our platform since the default gamma on our platform is 1.0. If you miss to change it, the render will be processed with gamma 1.0 and it eventually will be darker.
During the render process, users can't check the progress like they do when they render on their machines. But users are able to check the thumbnail once the image finishes rendering.
Fox Renderfarm supports submitting render with all kinds of browsers, including IE, Firefox, Safari, Chrome and so forth, which means Mac and Linux are able to submit render as well. However, the Online Upload function can only be used via a widget which is only available on 32bit IE browser in Windows. Therefore, users of Mac and Linux should upload files through FTP to Fox servers.
We suggest you to use Filezilla or our client to upload and download files, no extra charge for both of these ways.
Download link for FTP: http://filezilla-project.org/download.php
Download link for Fox Client: http://cdl.foxrenderfarm.com/downloadClient.action
If you choose Render frame by frame mode when you submit a render, there will be only one machine to render your task. This mode is for you to check the rendered result correct or not when one frame is done. If you want to speed up the render, please select Full-speed rendering on control panel, then the system will assign more machines to your tasks.
The system will pause your task if you run out of credits and the task will stay as it is. You may resume it after putting credits into your account. The rendered images will not be deleted and there is no need to worry that you have to render them again.
Usually the system will automatically assign a certain number of machines to your tasks. The default setting is no more than 150 machines. If you need more machines, please contact with customer service representative 3 days before officially submit tasks. We will reserve machines for you.
You may check it on control panel. There is an "Executing" field, and the total number of "Executing" is the total number of machines you are currently using.