1. The error shows “Scene has damaged or been compressed” or “Get max file info failed, scene maybe has damaged or been compressed”. This might be due to the scene file is damaged or compressed, or maybe non-English version of 3ds Max is used.
2. Ensure that the scene file can be opened with the current 3ds Max version.
3. Ensure that the scene file can be opened with MAXFinder and able to show the scene information.
4. If the scene information shown is not complete, go to “Customize” – “Preferences” – “Files”, then check “Save File Properties” option, resave the file and resubmit the task.