1. External reference file common problems:
a. External reference file is not loaded.
b. External reference file within the map file or the cache cannot be read & recognized.
2. External reference problem affects:
a. Render output is wrong, missing the reference part of the object.
b. Render failure due to tiles or cache file is missing.
c. Analysing/Pre-processing failure.
a. Please check whether the scene file loads the correct external reference, and external reference files need to be on the E-Z drive for absolute path.
b. Please merge the scene.
c. If the user is using the reference object, please merge into the main scene (as shown in figure), check all the three boxes in red frame.
d. Choose the reference documents what the user needs.
e. Choose what the user needs.
f. Click double-click the 3ds Max file, the user can see the loading objects that the user has chosen.
g. After the completion of the merge, the user can submit the scene for rendering.