1.Can you help me install XXXX plugin? Can you purchase XXXX plugin?
a.For a free plugin, we can install it for you. Our render farm technical team will help you to install the plugin, if our technical team does not have the relevant installer pack for that plugin, we would like you to provide us with the plugin installer pack so that we can install it for you.
b.For a chargeable/paid plugin (which is not free), please contact our 24/7 customer service team skype: foxrenderfarm for further assistance.
2.How to estimate the remaining time? What is the progress of the task now?
a.You can estimate based on the time taken for the previously rendered image (similar image).
b.For 3ds Max task, you can view the progress by looking at the render screenshot, or please contact our 24/7 customer service team skype: foxrenderfarm for further assistance.
c.We cannot accurately estimate your remaining time. However, you can register a new account to perform the test, the new user will get free 25 USD credits for testing purposes.
3.The render result is wrong, how to deal with it?
a.Please contact our 24/7 customer service team skype: foxrenderfarm for further assistance, our render farm technical team will assist you to look into the issue and provide you a solution.
4.How can I get an invoice? The invoice does not have my relevant details such as company name and address?
a.Overseas customers can update their account information on our website (render platform) and download the invoice. If you require company seal or any other request on the invoice, please contact our 24/7 customer service team skype: foxrenderfarm for further assistance.
5.The render result is wrong, I would like to request a refund.
a.If the wrong render result is caused by our render farm operation, our business manager will handle your refund as soon as possible, but if it is due to your own scene production problems, the cost shall be borne by you.
6.My project delivery is very urgent, how to get priority rendering for my project?
a.You can contact our 24/7 customer service team skype: foxrenderfarm for further assistance for further assistance, we will try our best to prioritize your render task depending on our render farm availability.
7.I am a student, how can I get a discount price for your service?
a.Please send us a scanned copy of your student ID card, or use the .edu email to register an account, our business manager will contact you as soon as possible. All students will be entitled to VIP4 pricing.
8.For Maya scene, how to set layered rendering?
a.You can choose “Submit specified render layer” on our web submission page or “Specify layer rendering” on our desktop client setting before submitting the task.
b.For the same task, if there are multiple layers, then we can only render the same frame range. If you wish to render different layer with different frame range, please submit a new task.
9.Your desktop client or web submission upload tool is stuck, what should I do?
a.You can contact our 24/7 customer service team Skype: foxrenderfarm for further assistance. We will help you to create an Aspera account for file transfer.
10.Can I let my account to be used by another person and restrict that person to perform task uploading and task submission operations only? Is it possible?
a.Please log in to your account on our website, go to “My Account” tab and choose “Sub Account” to create a new sub account. The sub account can meet this demand.
11.For the same scene, I need to render a different shot, but I don’t want to re-upload all my files again, what should I do?
a.You can submit a shot first. After the submission is successful, right-click on the task and clone the task, then you can choose a different shot to render and submit the task again.
12.How can I export the consumption record?
a.You can log on the official website, log in with your account and password, go to “My Account” tab and choose “Consumption Record”. You can sort the consumption record according to date, account, and project. Note: You only able to retrieve the consumption record for the past 3 months.
13.How to choose a camera?
a.Follow the steps on the render platform to submit the task. There will be an option to select the camera after the analysis stage is done. For C4D scene, it needs to be set in the local scene file as there will be no camera option during the task submission process.
14.Can Aspera unzip and delete files?
a.Aspera is a transfer tool, you can only create a new folder in Aspera. If you want to delete the file or unzip the file, you need to log on to our website to unzip or delete files.
15.Can I have more price discount?
a.New registered customer will get free 25 USD free credits for rendering on our farm. If you need more price discount for your project, please contact our 24/7 customer service team skype: foxrenderfarm for further assistance.
16.How can I download my own uploaded files?
a.Our render farm will keep customer's uploaded files for 25 – 30 days only. You can download the file synchronization tool at http://www.renderbus.com/download.html. Log in to the correct platform and find the relevant folder to download or you can use Aspera account to download the uploaded files. Our system will automatically delete your uploaded file after 25 – 30 days, please make sure to back up your files in time. Thank you for your understanding.
17.Why there is no vray/Mentalray/scanline plugin option when I submitting 3ds Max task? Why there is no Mentalray plugin option when I submitting Maya task?
a.Our system will detect these plugins and configure them automatically. Therefore, there is no need for manual configuration for these plugins while other plugins will still require manual configuration. If the required plugin or plugin version is not available, please contact our 24/7 customer service team skype: foxrenderfarm for further assistance.