Frequently Seen Errors For Arnold Users

One. Black objects

   1.Please confirm if the relevant textures are uploaded to the correct path on our server.

   2. Look up the required shader, please contact us to install it when a third party shader is used in your scene.

   3. Contact our 7*24 online service for solutions.


Two.  Some objects are missing

  1. Please check and make sure the caches are uploaded successfully to the relevant paths on our sever.


Three. Failed frames

Situation one

        Contact 7*24 online service  for a solution when the failed frames in your render task keeps failing after a resubmission.

Situation two:

        Contact 7*24 online service directly if your whole task is failing.