A. Make sure that all materials or file are using in absolute path of E-Z disk drive.
B. If the analysis of render failed, please contact our customer service ASAP for further assistance.
C. If the rendering failed, please choose the failed task and resubmit, and the resubmitting task will be assigned to other nodes automatically. If the task is failed again, please contact our customer service ASAP.
1. Analysis failed:
a. Check whether the directory path use none of E-Z disk drive. Mentalray Standalone render does not support internet path (\\192.168.0.21\files), A-D disk drive. server path (\\share\project). if the path is not correct, please change the file path to which path our platform can support and submit your task.
2. Incorrect render result:
a. If you find the result is not right, please confirm whether the loaded material path of the Maya file is correct and the path is from E-Z disk drive. If the material is lost, please upload the material to right path and submit the render again.
b. The network problem causes the incomplete loaded material and failure of mapping path.