1. Check whether the machine that is used to submit the task has the correct version of 3ds Max software.
2. Check whether the machine that is used to submit the task 3ds Max software path has no special character.
3. Check whether the 3ds Max software installed is 32-bit version (not supported) or Design version (not supported).
4. Ensure that “Save File Properties” option is checked by clicking “Customize” – “Preferences” – “File”, then save the file and resubmit the task.