Software and plugin loss leads to error and solutions

一. Support software

issue:  Task failed because  our platform doesn't have the  software and plugin that correspond to your render file.

Solution:  Users  need to  communicate with our customer service to confirm if we support the  software that  corresponds to your  tasks in advance. If the software is right but task still failed,  pls check the  project configuration software and make sure the version is correct.

二. support plugin

issue:   If user forget to configure the  plugin that corresponds to your scene in a  project  or the configured  plugin hasn't been  activated during submit a task. Such as:

A. If you are using realflow in your scene  but our farm doesn't have the same version realflow, although  task will be successful to render the render result would be wrong. The following render result  is correct and incorrect

3E7EC22AD79A4B18A34416EF2BA3DD66.jpg

0499519229774BEF8F593017F58EF928.jpg

B. If you are using vray as the renderer in your scene but our platform doesn't have the corresponding vray version or doesn't configure the right version, then the task will be failed.

Solution:  User need to configure the same version  plugin with your scene  while you submitting a task


Software and plugin loss leads to error and solutions

一. Support software

issue:  Task failed because  our platform doesn't have the  software and plugin that correspond to your render file.

Solution:  Users  need to  communicate with our customer service to confirm if we support the  software that  corresponds to your  tasks in advance. If the software is right but task still failed,  pls check the  project configuration software and make sure the version is correct.

二. support plugin

issue:   If user forget to configure the  plugin that corresponds to your scene in a  project  or the configured  plugin hasn't been  activated during submit a task. Such as:

A. If you are using realflow in your scene  but our farm doesn't have the same version realflow, although  task will be successful to render the render result would be wrong. The following render result  is correct and incorrect

3E7EC22AD79A4B18A34416EF2BA3DD66.jpg

0499519229774BEF8F593017F58EF928.jpg

B. If you are using vray as the renderer in your scene but our platform doesn't have the corresponding vray version or doesn't configure the right version, then the task will be failed.

Solution:  User need to configure the same version  plugin with your scene  while you submitting a task


Software and plugin loss leads to error and solutions

一. Support software

issue:  Task failed because  our platform doesn't have the  software and plugin that correspond to your render file.

Solution:  Users  need to  communicate with our customer service to confirm if we support the  software that  corresponds to your  tasks in advance. If the software is right but task still failed,  pls check the  project configuration software and make sure the version is correct.

二. support plugin

issue:   If user forget to configure the  plugin that corresponds to your scene in a  project  or the configured  plugin hasn't been  activated during submit a task. Such as:

A. If you are using realflow in your scene  but our farm doesn't have the same version realflow, although  task will be successful to render the render result would be wrong. The following render result  is correct and incorrect

3E7EC22AD79A4B18A34416EF2BA3DD66.jpg

0499519229774BEF8F593017F58EF928.jpg

B. If you are using vray as the renderer in your scene but our platform doesn't have the corresponding vray version or doesn't configure the right version, then the task will be failed.

Solution:  User need to configure the same version  plugin with your scene  while you submitting a task


Software and plugin loss leads to error and solutions

一. Support software

issue:  Task failed because  our platform doesn't have the  software and plugin that correspond to your render file.

Solution:  Users  need to  communicate with our customer service to confirm if we support the  software that  corresponds to your  tasks in advance. If the software is right but task still failed,  pls check the  project configuration software and make sure the version is correct.

二. support plugin

issue:   If user forget to configure the  plugin that corresponds to your scene in a  project  or the configured  plugin hasn't been  activated during submit a task. Such as:

A. If you are using realflow in your scene  but our farm doesn't have the same version realflow, although  task will be successful to render the render result would be wrong. The following render result  is correct and incorrect

3E7EC22AD79A4B18A34416EF2BA3DD66.jpg

0499519229774BEF8F593017F58EF928.jpg

B. If you are using vray as the renderer in your scene but our platform doesn't have the corresponding vray version or doesn't configure the right version, then the task will be failed.

Solution:  User need to configure the same version  plugin with your scene  while you submitting a task