Please use "File -> Save Project with Assets" to package the complete project directory before submit rendering tasks, to make sure that all the textures and the cache files load correctly.
Please confirm that the uploaded scenes files have already saved with correct rendering parameters.
The setting of the "Frame Rate" must be consistent with FPS "Project Settings" in "Render Settings" of the C4D files. Inconsistent setting will cause the rendering jobs to render incorrect frame range.
Naming rules, the scheme name must be a sequence of characters composed of letters (a-z), numbers (0-9) and underline “_”.
In order to avoid the illumination flickering, please generate the Irradiance cache files at your local machine (Extension “.gi”). If you set “IR + QMC (Full Animation)” mode in the scene, you will get several formats of files (.gi, .igb, .gid, .gip). Please place the files into the "illum" directory, and check "Auto Load" option in the scene.
Check whether the analysis machine has installed the corresponding version of C4D.
Check whether the user used A-D disk drive for the path.
Please check the size of the files whether it is the same with the user's local files, and whether the user has completed uploading. It's better to suggest the user to upload the whole project directory.
Render task failed
Check whether the rendering machines’ image has installed the corresponding version of C4D.
Confirm the version of the software, renderer, and the plugins with the user, then check whether the user configured the corresponding version in the website.
The render will fail if there are missing textures, please confirm whether the user has uploaded the textures and the cache files completely.
When submitting a C4D render task, please convert your video material in the formats (such as .mov, .avi) into serial textures before uploading.
Incorrect render result
The problems of textures: Please check whether there are special characters with the path or the filenames.
Please check whether configured the corresponding version of the software, renderer and the plugins.