Login error solutions


I. Server connection failure:

It depends on the selected platform. Take W2 platform as an example. Try to open cmd and input “ping task.renderbus.com”, and the result shows as follows after it’s connected via ping:

les 1 01

Or it fails, contact the network administrator to confirm whether the relevant authorities of IP and port are released. If it succeeds, try telnet task.renderbus.com 8888 and if telnet succeeds, then feedback to the customer service staff of www.renderbus.com for the R&D staff to handle it, or if telnet fails, then contact the network administrator to confirm whether the relevant authorities of IP and port are released.

II. Script initiation failure:

It may be that the network is connected to our server at a slow speed, and hence the script file is not downloaded to the local %appdata%\Renderbus\1007\Module\Script. Try it several times first, and if it still doesn’t work, feedback to www.renderbus.com for online customer service to handle it.

III、Server list initiation failure:

Try to open cmd and input “ping cdl.rayvision.com” (the server list is obtained from this location), if it’s connected via ping, feedback to www.renderbus.com for online customer service to handle it, or if not, then contact the network administrator to confirm whether the relevant authorities of IP and port are released.

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